Refund and Returns Policy

1. Refunds

We offer a 30-day money-back guarantee on our reseller hosting, gift cards, and shared hosting services. If you are not satisfied with these services within the first 30 days of your purchase, you are eligible for a full refund. Our goal is to provide you with reliable hosting solutions, but if for any reason you are not satisfied, we encourage you to reach out to our support team to discuss your concerns.

To request a refund, you must submit a request to our support team within the 30-day period. Refunds will only be issued to the original method of payment used during the purchase. Please allow 7-10 business days for the refund to be processed, as processing times may vary depending on your financial institution.

We take refund requests seriously and handle them on a case-by-case basis to ensure fairness. If you have any questions about the status of your refund, our support team is available to assist you.

2. Exceptions

While we strive to accommodate refund requests whenever possible, certain conditions apply. The following services and circumstances are not eligible for refunds:

1. Refund Period Expired: Refund requests made after the 30-day money-back guarantee period will not be processed. Once this period has passed, all sales are considered final.
2. Non-Refundable Products: Additional services and products such as domain name registrations, SSL certificates, and third-party software are non-refundable due to vendor restrictions.
3. VPS Hosting & Dedicated Servers: Our refund policy does not extend to VPS Hosting or Dedicated Servers, as these services require dedicated resources that cannot be reallocated after purchase.
4. Violations of Terms of Service: Customers found to be in violation of our Terms of Service (e.g., engaging in illegal activities, spamming, or abuse) are not eligible for refunds.

If you are unsure whether your purchase qualifies for a refund, please reach out to our support team before submitting a request.

3. Contact Us

Your satisfaction is important to us, and we are here to assist you with any concerns regarding our refund policy. If you have any questions, need clarification, or require assistance with a refund request, please do not hesitate to contact our support team.

You can reach us via email at support@bubblehost.com.au or by visiting our Contact Us page. Our customer support team is available to help you navigate the refund process and address any inquiries you may have.